Why the Arrival Time on Your Transit App Is Often Wrong—and What Cities Are Doing About It
Commuters across the United States have learned, often through bitter experience, that the countdown timer on their transit app is more of an educated guess than a reliable fact. Behind this chronic inaccuracy lies a tangle of aging infrastructure, fragmented data systems, and vendor contracts that have not kept pace with the expectations of modern riders. A growing number of cities are now confronting this transparency crisis directly—with results that suggest the problem is solvable, but only